Keepsake Charleston Locket

How much is shipping and what are the details?

Shipping is automatically calculated during the checkout process to account for location and weight of item. You can upgrade your shipping to expedite delivery for in stock items. Orders are processed Monday-Friday and shipped within 2-4 business days of purchase. Shipping times may differ according to the availability of merchandise. Orders are not delivered on the weekends or holidays. Little Bird is not responsible for lost, stolen, damaged, or delayed packages by the US Postal Service. We suggest that you upgrade your shipping to priority USPS which gives you a tracking number and $50.00 of insurance. 

What about returns and exchanges? 

You may return or exchange items within 30 days from the date you received your purchase. Returns must be received in original condition (unworn, unwashed, unaltered) with the tags attached. Returns must be accompanied with a copy of the original receipt or invoice.

Little Bird is not responsible for return shipping charges and we do not refund initial purchase shipping costs.  Once we receive the return package, your refund will be processed within 7 business days. You will be notified through the e-mail address provided on the purchase. All SALE ITEMS ARE FINAL and are not eligible for return or exchange.  

If you would like to exchange an item, we suggest you place a new order for the item you want before returning your original purchase.  This will ensure that your exchange item is in stock.  Once we receive your return, we will process a refund and send you an e-mail.